Cancellations and refunds

• You can cancel from the order page while the order is in a state that allows it, typically before the supplier dispatches it. The cancel option disappears once cancellation is no longer possible.
• Cancelling a cash on delivery order costs nothing, since you have not paid.
• A supplier may cancel an order if materials become unavailable. The updated status appears on your order.

• Check quantity, brand, grade and condition before you pay.
• If something is damaged, short or different from what you ordered, you may refuse that item, or the whole delivery, and pay only for what you accept.

Report the issue as soon as possible with your order number and photos. We will work with the supplier to resolve it with a replacement, collection or refund of the amount paid for the affected item, as appropriate. Approved refunds are paid back by an agreed method within a reasonable time.

Materials that have been used, mixed, cut to size or left exposed to weather after delivery, and loose materials such as sand or aggregates once unloaded, generally cannot be returned unless they were defective or not as ordered.