Terms of service

Sthiva is an online marketplace that connects buyers with independent suppliers of construction materials. Products are sold by the suppliers listed on each product page. Sthiva provides the platform, checks supplier verification and processes orders.

• You must be 18 or older and use a mobile number you control.
• You are responsible for activity on your account. Do not share one-time codes with anyone. Sthiva staff will never ask for them.
• We may suspend accounts used for fraud, abuse or in breach of these terms.

• Prices are set by suppliers and shown in Indian Rupees. The final amount, including GST and any delivery charge, is shown at checkout before you confirm.
• Our servers recheck price, stock and delivery availability when you place the order. If anything has changed, the order will not go through until you review it.
• A valid PIN code does not guarantee delivery. Delivery is only available where a supplier has configured that area.
• Delivery times shown are estimates provided by suppliers, not guarantees.

Orders are paid by cash on delivery. Please check the materials on arrival and pay the amount shown on your order. There are no hidden fees.

See our Cancellations and refunds policy.

• Give an accurate delivery address, make sure someone can receive the order, and make sure the site is accessible for delivery vehicles.
• Use materials safely and according to manufacturer guidance and applicable building rules.
• Write honest reviews based on your own experience.

Suppliers are responsible for the quality and specification of the products they sell. To the extent permitted by law, Sthiva is not liable for indirect or consequential losses, such as project delays. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

These terms are governed by the laws of India. Courts in Karnataka have jurisdiction over any dispute, without affecting your right to approach a consumer commission.